Monday, December 1, 2008

Vacation Renters Feedback is Essential


Yesterday our Thanksgiving guests departed from our rental property. They gave us some great compliments on the property and the local aesthetics. The house is located about 400 yards from the beach. It is very quiet as it is in a secluded, gated community. It has a hot tub that overlooks the beach grass. You often view wildlife, elks grazing and hawks perched near the ocean. So the point being it's a great spot. Yes, we love the feed back but what was essential in all of this. In addition to complimenting the property the renters went onto say that although the kitchen was very well equipped there was not a cheese grater. She said they did fine without but it would have been nice. Of course I immediately made a note of this in my planner in addition to getting an extra cheese grater out and setting it near the front door so I don't forget it when I head to our rental tomorrow. The feed back and ideas from our guests are invaluable. We don't stay at our rental often and when we do we try not to use anything to keep it as clean as possible so we really depend on our guests for feed back so we know what things we need and ways to make the place just a little more comfortable. My husband and I both encourage our guests to tell us about their experience in addition to feedback coming into VRBO where we advertise our rental. I encourage all vacation rental owners to survey their guests for anything that will make their rental better whether it be more keys for guests, or just a cheese grater.

No comments: